Villa Shoes

Specializing in Quality Footwear

Customer Service
Your Account (Sign-in)

 

Thank you for visiting our web site, Villashoes.com. We respect your privacy and protection of your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting our Site, you accept the practices described in this Policy.

This privacy policy applies only to this Site. We are not responsible for the content or privacy practices on any non-villashoes.com web site to which this Site links or that link to this Site.

INFORMATION COLLECTION AND USE

1. Information Collection: We collect information from you in mimimal ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:


1. help make this Site easier for you to use by not having to enter information more than once.
2. help you quickly find information, products, and services.
3. help us create content on this Site that is most relevant to you.
4. alert you to new information, products, and services that we offer.

(a) Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete an online form during which you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, and to communicate with you about your order and our site. If we encounter a problem when processing your order, we use the personal information to contact you.

(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: register for a free shoe giveaway or contest; request us to notify you via Customer Service; or to create an account with Villa Shoes.

(c) Cookies and Other Technology. Like many sites, this Site may employ cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive.

Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.

(d) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.


2. Information Use and Disclosure.
   
   (a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, and to determine general marketplace information about visitors to this Site.
   
   (b) Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.)
   
   (c) External Use. our mission is to provide you with excellent service and to offer you a the best quality selection of products at a value added price. We sell merchandise, not information. Villa Shoes does not sell, rent, trade, license or otherwise disclose your personal information to anyone, except that:
   As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
   Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as our credit-card processor. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.
   We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
   
   (d) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

Please contact us with any questions or concerns you may have. We will be happy to respond to all your inquiries. This policy was last updated on 12/28/2007.